LANGUAGE FUNCTION
Functional expressions
Skills for introduction yours elf is the first step of starting
communication between nurse and patient. The most important things
of introducing yourself are by saying greeting, contrax time, and
mention your name.
For example:
1. Hello, my name is Joni
2. How do you do?
3. Nice to meet you
4. I am in charge today
5. How do you spell your name?
In some activities, one of the nurse’ role is encouraging patient to offer
nursing care to the patient.
For example:
1. What can I do for you?
2. Do you need any help?
3. Do you want me to help you?
4. If you need anything, let me know.
5. Is there anything I can do?
Giving direction is one of competence that nurse and midwife must be
posses. Nursing intervention needs the direction, clearly, accurately,
and relevance.
For example:
1. You’d better sit down, madam
2. After that, you need to do the pre admissio n test.
3. Before the test you must be fasting
4. When you get the results, please come back here.
5. The laboratory is down the hallway
Explaining is used to explain something about information questions.
You need to use some conjunction wards such as: and, but, or, then,
after that, because, for example etc.
For example:
1. Let me tell you this…
2. Generally speaking, smoking is harmful
3. However, they should maintain balanced diet.
4. This will give you a lot of energy
5. Because milk contains a lot of energy.
The Function of describing is focused on describing something, such
as instruments, part of the body, diseases, and procedur es of
intervention.
For example:
1. How is she?
2. She doesn’t look very good ( seriously ill)
3. How was it? (How was the operation?)
4. It went very well
5. The theatre was very cold though.
The function of convincing is to make sure about our intervention that
it will help patient of recovery.
For example:
1. Don’t worry, it has no side effects.
2. I’m sure you’ll get well soon
3. I think surgery is the only solution
4. You’ll be home in a couple of days
5. You should really consider it
Persuading purposes to persuade patient to obey all regulations. The
words that commonly used in persuading are probably, would be,
likely etc.
For example:
1. I would say that you need a doctor
2. It is a likely that you need medication
3. We really need your supports
4. Could you consider the proposals?
5. Staying in the hospital is not bad idea
Consoling purposes to consul patient to be calm down or relax
For example:
1. Take it easy…
2. Calm down…
3. Don’t worry…
4. Take a deep breath …
5. You’re in pain. Aren’t you?
Encouraging is used by nurse to encourage patient to have a positive
thinking about her/his disease
For example:
1. I’m sure you will make it.
2. Have faith and everything will work out well
3. Be brave and you’ll be okay
4. You need to see the bright side of it.
5. Just does it, you’ve got nothing to loose.
Reprimanding purposes to reprimand patient politely
For example:
1. That’s not right thing to do.
2. This is not good for your digestion
3. As far as I know, you’re not supposed to smoke
4. STOP it, will you?
5. I’m sorry, but you have deliberately broken the rule.
Complaining
Complaining is used to express the complain of patient
For example:
1. Is this what you call ‘first class hospital’?
2. How come he did that to us?
3. Oh…..not again……
4. How could you do this to me?
5. What kind of service is this?
Praising is used to praise patient.
For example:
1. Aren’t you looking great this morning?
2. You’ve made a lot of progress
3. You look stunning!
4. That’s excellent!
5. You’ve been very helpful
Entertaining purposes to help patient to be happy.
For example:
1. Look what I’ve got here…
2. I’ve got surprise for you…
3. You deserve a reward…
4. Everyone…let’s have fun!!!
5. Party time
Apologizing is used to ask apologizing caused you may make mistakes
For example:
1. Excuse me… May I get through?
2. Sorry, I was on your way
3. I’m sorry for being so late
4. Please forgive me. I didn’t mean to hurt you
5. I owe you an apology.
6. Sorry about that
7. I would like a apologize
8. I feel really bad about it
9. I am so sorry
10. Do forgive me please
Disclaiming is used to express that you have no idea about the topic
For example:
1. I have no idea
2. Sorry, I really don’t know
3. I suggest that you ask the doctor
4. I’m not in the position of answering that question
5. I’ll see if I can ask the doctor for you.
6. Sorry, we don’t do that here
7. You can’t expect me to answer that
8. Sorry, I can’t answer that question.
9. Why don’t you ask somebody else?
10. I’m not telling…
The function this word is to request someone to do something
For example:
1. Open your mouth.
2. Somebody help!
3. Can you take a deep breath for me?
4. Could you please help me
5. Give me a hand, will you?
6. You are staying tonight
7. I look forward to hearing from you very soon
Answering telephone
For example:
1. Dr. Soetomo Hospital, Ira speaking.
2. Nurse Ira’s surgery, may I help you?
3. Could you hold on second
4. May I ask who is calling, please?
5. Could you call again later?
6. Thank you for calling.
7. Sorry, Doctor Joni is not in at the moment.
8. Can I take a message?
9. Yes, ma’am, what can I do to help
10. Maternity ward, may I help you?
For example:
1. I’m calling to find out…
2. I’m calling to enquire about the problems you have
3. The reason I’m calling is…
4. I’m calling about…
5. I’d like to ask if…
6. I was wondering if you could tell me
7. I’d like to talk to somebody from th e Finance Department, please
Advising
For example:
1. Consider this…
2. Listen to me…
3. You can take this advice…
4. Make up your mind !
5. Let me give you some fatherly advice…
6. You should see the two sides of the coin
7. You should learn from the lesson
Rejecting is used to reject that you do not agree.
For example:
1. No way
2. Not a chance!
3. Forget it
4. Thanks, but no thanks
5. I’d really rather not do it
6. We would like to inform you with regret that the position has been
filled.
7. I don’t particularly like seafood
Giving opinion purposes to give opinion in order to solve a problem .
For example:
1. In my opinion, it’s worth cons idering
2. Not everyone will agree with me, but
3. I do believe he’s the person in command
4. I personally, believe we ought to discipline the children
5. I think we should go
6. I feel that you should be present
7. I personally think so
Consulting
Consulting is used to consult something that is unclear or need more
explanation
For example:
1. What do you think ?
2. Do you think it is a good idea ?
3. Do you have any doubts ?
4. Are you convinced?
5. What do you mean by that?
6. Any suggestions?
7. I need to clarify this matter
8. I’d like to crosscheck with you…
9. Let’s get this straight…
10. Why do you think so?
Reporting purposes to report about activities that had been occurred
For example:
1. To begin with, he offered me a cigarette
2. The next thing I knew, I was in The ER
3. I did not recognize him.
4. So then he was put in the detention
5. So, I fell over